02/10/2025 
Full-time, On-Site Talent Factor is a talent company born from a dream — the dream that by using the power of our Talent, we can contribute to discovering, developing, and empowering other talents. People and companies need a talent revolution.
Our partner is one of the largest well-known and reputable company, and we are currently supporting them in finding a:
Customer Service – Supervisor – Day OR Night Shifts
What will you be doing?
- Coordination of the Customer Support team;
- Training, motivating, and supervising the team to achieve high standards;
- Handling and resolving complex customer cases and escalations;
- Regular analysis of complaints, feedback, and signals received from the customers;
- Maintenance and updating of information in the CRM system and databases;
- Communication and collaboration with internal departments to ensure problem resolution.
What will you get?
- Work in a popular company, loved by many;
- Оpportunity to develop a career and be financially satisfied;
- Professional training and skills improvement;
- Additional health insurance after;
- Food vouchers – 200 BGN per month;
- MultiSport/Coolfit card at a preferential rate;
- Annual preventive medical check-ups;
- Well-being programs for additional activities;
- 1 extra day of leave for personal matters.
What are the requirements?
- 1–2 years in Customer Service role;
- Excellent command of English – written and spoken;
- Advantage: experience in CRM system;
- Advantage: experience in team management;
- High motivation – this is a key requirement.
- Detail-oriented, naturally curious, and skilled in communicating with diverse people;
All data provided by you is protected within the meaning of the GDPR and will be used only for the purposes of this selection.
Talent Factor holds a license from the National Employment Agency with No. 3647 dated 19.01.2024.