17/06/2025 
Bulgaria, Sofia 
Full-time Talent Factor is a Talent Agency born from a dream. The dream of how, using the resource of our Talent, we can be useful in finding, developing and realizing other talents. People and businesses need a talent revolution.
Dreams are a good thing, but let’s not just talk about them. Let’s do something about them!
Join the Revolution: Be the Face of Fintech Excellence as a:
Customer Support Consultant with English
Are you a financial thrill-seeker who loves connecting with people and solving problems? Do you want to be part of a fintech powerhouse that’s changing the game? If you’re fluent in English (C1+ level) and have a knack for turning questions into aha moments, we’ve got your next big adventure right here at our client – a company with incredible achievements in the Fintech industry!
What’s the role?
As a Customer Support Specialist, you’ll be “The Go-To Guru” for our clients, guiding them through our state-of-the-art trading platform and making the world of finance approachable, engaging, and downright exciting.
Your day-to-day:
- Be Тhe Hero who answers clients’ questions primarily via chat and email (very rarely calls);
- Walk clients through the KYC process like a Pro;
- Host platform tours that make clients feel like VIPs;
- Pay attention to their feedback and think about how you can improve the customer experience;
- Stay ahead of the curve by understanding financial markets and the competition.
Why you’ll love it there:
- Tech Heaven: Work with top-notch equipment that makes your job a breeze.
- Flexible working hours: Remote shifts for nights and weekends = more work-life balance!
- Grow with the company: Get extensive training and annual performance reviews;
- Cash in: Enjoy satisfactory salaries, referral bonuses, and discretionary annual bonuses.
Benefits for all “winners” who have passed the first level of the game /after the 6-month probationary period/:
- Performance bonus – not just a pat on the shoulder;
- Monthly Benefits Budget – so you don’t skimp on your favorite pleasures;
- Luxury Health Insurance – you receive the best care!
- 22 vacation days – more time at the beach or skiing;
- On-site Parking – Oh yes, it’s true!
- Аnd now… you won’t believe it! – working remotely from anywhere worldwide for 30 days per year!
What makes you a perfect fit?
- Your English is sharper than a stock market graph (C1+);
- You have experience as a Customer Service Guru for at least 1 year;
- You’ve got the communication skills of a diplomat and the problem-solving chops of a detective;
- Flexibility is your middle name—you’re ready to work different shifts, during the day or night, and sometimes on weekends;
- Bonus points if you geek out over finance or tech!
Ready to change the game? This isn’t just a job—it’s your ticket to the future of fintech.
Psst… Know someone perfect for the role? Refer them and share the fun!
All data provided by you is protected within the meaning of the GDPR and will be used only for the purposes of this selection.
Talent Factor holds a license from the National Employment Agency with No. 3647 dated 19.01.2024.