Customer Support Manager – Fintech Industry

Posted time 19/06/2025 Location Bulgaria, Sofia Job type Full-time, Hybrid

Talent Factor is a Talent Agency born from a dream. The dream of how, using the resource of our Talent, we can be useful in finding, developing and realizing other talents. People and businesses need a talent revolution.

Dreams are a good thing, but let’s not just talk about them. Let’s do something about them!

For our partner, an extensive global company, we are seeking:

 

 

Customer Support Manager – Fintech Industry

 

 

Your Key Responsibilities:

  • Track service quality, address client problems that have been raised, and make adjustments to improve client happiness;
  • Make sure that client concerns are promptly and successfully resolved via phone, email, and live chat;
  • Oversee and guide client services employees to guarantee excellent performance;
  • Examine and enhance processes, workflows, and KPIs to maximize operational effectiveness and service delivery;
  • Make sure that every service level is regularly fulfilled or surpassed.

 

Why you’ll love it there:

  • Tech Heaven: Work with top-notch equipment that makes your job a breeze.
  • Grow with the company: Get extensive training and annual performance reviews;
  • Cash in: Enjoy satisfactory salaries, referral bonuses, and discretionary annual bonuses.
  • Performance bonus – not just a pat on the shoulder;
  • Monthly Benefits Budget – so you don’t skimp on your favorite pleasures;
  • Luxury Health Insurance – you receive the best care!
  • On-site Parking – Oh yes, it’s true!

 

What makes you a perfect fit?

  • Your English is sharper than a stock market graph (C1+);
  • You have experience on a managerial position for at least 2 years;
  • You’ve got the communication skills of a diplomat and the problem-solving chops of a detective;
  • Flexibility is your middle name;
  • Bonus points if you geek out over finance or tech!

 

Ready to change the game? This isn’t just a job—it’s your ticket to the future of fintech.

Psst… Know someone perfect for the role? Refer them and share the fun!

All data provided by you is protected within the meaning of the GDPR and will be used only for the purposes of this selection.

Talent Factor holds a license from the National Employment Agency with No. 3647 dated 19.01.2024.