Head of E-Commerce & Digital Operations – Retail

For our client – one of the most recognizable and beloved brands in the retail sector, we are looking for:

Profile:

An ambitious e-commerce manager to lead our digital commerce strategy. The position requires strategic thinking, strong operational and technical skills, and effective cross-functional leadership. The ideal candidate is proactive, structured, and able to manage complexity while driving growth and delivering an excellent online customer experience.

Your job is to be responsible for:

E-Commerce Strategy and Business Performance

• Develop and own the overall online commercial strategy, including sales targets, profitability goals and market presence;
• Monitor key e-commerce KPIs such as conversion rate, customer retention, fulfillment accuracy and channel profitability;
• Prepare regular performance analyses and business reports for the leadership team.

Platform Management and Technology

• Oversee the implementation, maintenance and continuous development of all online platforms, including the website, mobile application and third-party integrations;
• Collaborate with internal IT teams and external partners to deploy systems and automation;
• Work closely with UX/UI teams to optimize user flows, improve conversion rates and elevate the customer journey.
• Ensure data security, compliance with GDPR and adherence to internal policies.

Product, Category and Content Management

• Manage the online product catalogue including descriptions, imagery, attributes and SEO optimization.
• Lead the strategic development of product categories, including assortment planning, positioning and category management.
• Analyze customer behavior, market trends and competitor benchmarks to optimize product performance.
• Oversee pricing and promotional strategies in alignment with business goals.

Digital Marketing and Customer Engagement

• Direct the execution of digital marketing initiatives across performance advertising, SEO, social media and email marketing;
• Ensure consistent brand presence across all digital touchpoints;
• Coordinate customer service processes for online channels, including inquiries, claims management and service quality.

Operations, Logistics and Partner Management

• Ensure seamless integration between online orders and store operations;
• Manage relationships with suppliers, logistics partners and external platforms;
• Supervise the full lifecycle of large-scale projects, from initial planning to final delivery;
• Act as the central coordination point between category teams and online channels.

What you can expect from the company:

• A chance to play an extremely key and strategic role in one of the most beloved retail brands;
• Opportunity to do what you are best at and be financially satisfied;
• Additional health insurance;
• MultiSport card at a preferential price;
• 200 BGN – food vouchers;
• Additional holiday vouchers;
• Additional annual preventive examinations;
• More social benefits and bonuses.

Requirements:

• 10 years of e-commerce experience and a deep understanding of how online retail works;
• Experience in managing people and teams;
• Familiarity with backend systems and technical concepts;
• Hands-on experience managing complex, end-to-end projects, including scheduling, dependency management and structured execution;
• Proactive mindset with the ability to take ownership, drive progress independently and navigate ambiguity;
• Excellent communication and collaboration skills with the ability to articulate problems and solutions clearly and bring teams together;
• Strong organizational capabilities and attention to detail;
• Solid command of English, both written and spoken.

All data provided by you is protected within the meaning of the GDPR and will be used only for the purposes of this selection.

Talent Factor holds a license from the National Employment Agency with No. 3647 dated 19.01.2024.